Amazon is increasing entry to its health care virtual assistant, Health AI, the corporate stated on Tuesday. This function was initially out there solely to One Medical members, however it can now be out there to most prospects on the Amazon app and web site. It’s going to be rolled out over the following few weeks, with the purpose of creating it out there to all US Amazon prospects.

Amazon’s Well being AI can reply basic well being care questions and supply wellness steering for individuals primarily based on their well being historical past, medicines and well being situations. To obtain a extra customized response, you’ll be able to grant entry to your medical data. 

Different features Well being AI can assist out with embrace filling prescription refills by means of Amazon Pharmacy and connecting you with One Medical docs through video, in-person appointments or messages. 

An Amazon spokesperson tells CNET, “We run ongoing evaluations and automatic testing to observe the standard and security of responses, and we repeatedly enhance the system primarily based on medical evaluate findings.”

Well being AI is not the primary chatbot to supply well being steering. In January, OpenAI launched ChatGPT Health, which equally solutions well being questions, deciphers lab outcomes and connects to your Apple Well being app and medical data along with your permission. Anthropic likewise launched Claude for Healthcare, which connects to Apple Well being and can assist you perceive and kind by means of well being care duties comparable to medical payments. Apple can be rumored to be working by itself AI well being coach or assistant. 

(Disclosure: Ziff Davis, CNET’s guardian firm, in 2025 filed a lawsuit in opposition to OpenAI, alleging it infringed Ziff Davis copyrights in coaching and working its AI programs.)

There have been issues about chatbots and their use for delicate subjects comparable to well being recommendation, as a result of misguidance may cause hurt. We might at all times warning in opposition to inputting non-public, delicate data into AI bots and to take their recommendation with a grain of salt, since AI is understood to hallucinate. Double-check along with your supplier about any well being care recommendation an AI chatbot offers you. 

Amazon’s digital assistant is alleged to be HIPAA-compliant and meant just for medical help, to not change a well being care supplier. Well being AI will be capable of reply questions comparable to: “Are you able to clarify my current ldl cholesterol outcomes and what they imply for me?” or “What allergy medicines are secure with my present prescriptions?” 

Well being AI was co-developed with One Medical medical management. A spokesperson for Amazon says that every one their providers, together with Well being AI, undergo rigorous safety testing, and that strict administrative, bodily, and technical safeguards are maintained to guard programs and buyer data, comparable to by means of encryption know-how and strict controls over who can entry your data. 

“Earlier than launch, we evaluated Well being AI’s efficiency throughout hundreds of synthetically generated conversations spanning high quality dimensions together with medical security, emergency response, and compliance,” the spokesperson stated. 

To provide you with the prompts Well being AI can reply, Amazon examined hundreds of extra eventualities protecting widespread situations and high-risk shows utilizing rubrics created and calibrated by One Medical suppliers. 

Amazon says Well being AI will direct you to a human supplier if it is unsure about any medical suggestions. In the event you want specialty remedy, Well being AI permits you to join with each a supplier and a specialist.

Amazon Prime members enthusiastic about utilizing Well being AI might be eligible for a free introductory provide that permits you to join with a One Medical supplier for 5 free direct-message care consultations. These providers will also be shared with relations when you have Amazon Household and both Prime for Younger Adults or Prime Entry.

In the event you use Well being AI past these first 5 visits, it prices $29 for every telehealth session. In the event you plan on utilizing it greater than that, you should purchase a One Medical membership for $99 per 12 months. You may add as much as 5 relations at $66 per 12 months every.