OpenAI’s 2025 ‘The State of Enterprise AI’ report supplies an in-depth have a look at how companies are utilizing AI tools inside actual firms. Drawing on anonymized utilization information from greater than 1 million enterprise prospects, together with a survey of 9,000 staff at almost 100 organizations, the report presents an image of elevated AI adoption and integration within the office. 

“Throughout surveyed enterprises, 75% of staff report that utilizing AI at work has improved both the pace or high quality of their output,” the report states. Additionally, the report says that “75% of customers report with the ability to full new duties they beforehand couldn’t carry out.” 

Nevertheless, the productiveness beneficial properties won’t be as common and widespread as anticipated: on common, ChatGPT Enterprise customers save lower than an hour of time per day, based on the report.

Beneath is a breakdown of the report’s main findings.

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Report exhibits productiveness beneficial properties, nevertheless it’s not common 

Regardless of the hype surrounding AI at work, the newest information from OpenAI means that the truth for many staff is modest. In its report, the corporate says that on common, ChatGPT Enterprise customers save solely about 40 to 60 minutes per energetic workday.

That is not nothing, nevertheless it’s nowhere close to the sweeping productiveness overhaul that many hoped for. In a workday crammed with conferences, emails and gear overload, an hour reclaimed can really feel like a minimal profit somewhat than a tidal shift in productiveness.

(Disclosure: Ziff Davis, CNET’s mum or dad firm, in April filed a lawsuit in opposition to OpenAI, alleging it infringed Ziff Davis copyrights in coaching and working its AI techniques.)

A number of key findings 

The report finds AI adoption inside firms is rising quick. Weekly messages in ChatGPT Enterprise have elevated almost eightfold prior to now yr, and the usage of structured workflows, comparable to customized GPTs, has risen 19 occasions. Firms are pushing extra complicated prompts, too, with reasoning-token utilization rising greater than 320-fold.

However the outcomes do not scale on the similar price. Staff say they full sure duties extra rapidly — like IT troubleshooting, marketing campaign creation and coding enhancements — but the day-to-day beneficial properties nonetheless add as much as roughly an hour on common.

A divide between heavy AI customers and everybody else

OpenAI’s information exhibits a widening hole between “frontier” customers — outlined by OpenAI as these within the ninety fifth percentile of adoption depth — and the typical employee, nonetheless.

Frontier staff ship about six occasions extra messages than common customers. Unsurprisingly, these heavy customers report larger beneficial properties of over 10 hours every week. They construct workflows round AI, automate routine duties and switch the software right into a reliable co-worker as an alternative of an occasional assistant. Although arguably, round 2 hours per day of saved time continues to be comparatively average. 

OpenAI frames the report as a snapshot of the place enterprise AI stands at this time, somewhat than a closing verdict. The corporate means that future beneficial properties may come not from the mannequin itself, however from how organizations reshape processes and workflows round it. 

However for many staff, AI continues to be a sidekick. Helpful, however not transformative. It helps pace issues up. It could even make some work much less tedious. However the typical employee saving beneath an hour a day factors to a expertise that’s highly effective, but nonetheless restricted. The massive query now’s whether or not these numbers will maintain climbing, or whether or not an hour a day is nearer to the ceiling than AI lovers wish to admit.