Sonos has acknowledged a difficulty inflicting its portable Roam speakers to overheat and soften when plugged in to cost. In case you have one, perhaps take into account unplugging it when it is not in use.

As noticed by Bloomberg, a number of Reddit customers have reported that their Sonos Roam audio system have been overheating, creating an obvious fireplace hazard by melting the charging cable and space across the USB-C charging port. The problem seems to primarily influence the primary era Sonos Roam, which was initially launched in 2021. (Sonos subsequently launched the up to date Roam 2 in 2024, and not affords the unique mannequin for buy.)

Whereas not a brand new problem, the Roam’s overheating downside was lately delivered to consideration by a post on the r/sonos subreddit by person u/jssumm. Sharing three images of their speaker’s melted and blackened USB-C port and charging cable, u/jssumm famous that the Roam had solely been two years outdated and hadn’t been used for at the least a month.

“It was plugged in utilizing the included Sonos usb cable and plugged into an Apple usb block within the wall, so there’s no low-cost knockoff merchandise responsible right here,” wrote u/jssumm.

Several other Roam users subsequently chimed in to share that they’d additionally encountered this problem. Earlier complaints on r/sonos and the Sonos neighborhood discussion board point out the issue has persevered for some time, with some posts relationship again two or three years.

Responses these customers obtained from Sonos’ buyer help have reportedly diversified, with some given a alternative gadget whereas others had been provided a reduction on their subsequent buy. A minimum of one buyer claimed they had been told that there aren’t any issues with the Roam, and that the harm was brought on by their very own person error.

Sonos has now acknowledged the Roam’s overheating problem, and has famous that it’s taking steps to deal with it.

“We care deeply about product high quality and security and are extraordinarily happy with our report,” Sonos mentioned in a press release to Mashable. “We’ve carefully tracked a restricted variety of studies wherein sure USB-C charging cables included with the first-generation Sonos Roam audio system have overheated and brought about harm to the charging port.

“Whereas the general incidence price could be very low, and environmental situations seem to play a task, we’ve taken a number of proactive steps to even additional cut back the probability of this problem, together with software program updates and accent enhancements.”

Sonos has been preventing to regain customers’ belief after the disastrous launch of its buggy new app final 12 months, which dramatically broken its status for delivering high quality audio merchandise. The corporate has since laid off approximately 300 employees, with former CEO Patrick Spence stepping down in January. 

Although the Roam’s overheating problem existed lengthy earlier than the present turmoil, the brand new highlight on it would little question be an unwelcome impediment amidst Sonos’ efforts to course-correct. Even so, Sonos users appear optimistic about new CEO Tom Conrad taking the helm, notably as he appears conscious that the corporate has important work forward of it to win again shoppers.