McDonald’s is likely one of the most well-known symbols of the American international tradition. Nevertheless, individuals don’t consider McDonald’s and IT in the identical vein. The corporate’s earlier point-of-sale system (POS) was genius in its simplicity as a result of it allowed workers to easily faucet numeric keys and buttons to ring up orders.  

However as know-how superior, managing IT programs grew to become difficult for companies in all places. Fortunately, the digital age and platforms like ServiceNow have made IT administration straightforward now.  

Totally different ServiceNow modules proceed to steer in enterprise workflow and IT platform administration. That’s the reason companies from completely different industries rent ServiceNow managed service providers to deal with their whole IT infrastructure. 

On this article, we’ll take a look at the preferred ServiceNow modules in 2025 and their options. 

What’s ServiceNow? 

ServiceNow is a cloud-based workflow automation platform. The corporate was based in 2003 with one goal in thoughts: modernize IT service administration (ITSM). And it was extremely efficiently in that; in reality, a lot in order that ServiceNow used that playbook to boost different enterprise workflows. 

In the present day, ServiceNow is not only for ITSM, but additionally for HR, customer support, finance, and several other extra enterprise operations. There are completely different ServiceNow modules that handle and automate all these completely different enterprise processes.  

What are modules in ServiceNow? 

There’s a good bit of confusion about what a module is in ServiceNow. Should you take a look at ServiceNow’s official group pages, you’ll discover solutions from firm workers that ServiceNow modules are navigation choices inside a ServiceNow application. 

Nevertheless, in frequent discourse ServiceNow modules are taken as distinct ServiceNow merchandise. Even Google understands it that method. While you search ServiceNow modules, it provides you the ServiceNow merchandise web page within the high outcomes. 

So, till ServiceNow formally provides readability, we’ll be going by frequent knowledge in our clarification of high ServiceNow modules on this article. 

High 10 ServiceNow modules 

ServiceNow stock has significantly grown over time. Forbes, Gartner, and different enterprise analysis companies charge it as probably the most modern firms with promising prospects. 

This progress is because of key ServiceNow modules which have made the platform the first-choice enterprise course of automation software program of many enterprises. 

Here’s a checklist of ServiceNow modules which might be hottest amongst customers in 2025. 

1. IT Service Administration (ITSM) 

ServiceNow ITSM is the platform’s flagship module. It’s the model’s major id and what most prospects know ServiceNow by. As mentioned earlier, ServiceNow was first launched as an ITSM instrument to handle and automate IT service desk operations. 

Even at present it’s the spine of the platform and probably the most extensively used ServiceNow module. It’s honest to say that ServiceNow ITSM has grow to be synonymous with the model of ServiceNow. 

Among the key ServiceNow ITSM modules are the next: 

• Incident Administration 
• Change Administration 
• Downside Administration 
• Configuration Administration 
• Service Catalog 
• Service Stage Administration 
• Configuration Administration Database (CMDB) 
• Self-Service Portal 
• Information Administration 
• Occasion Administration

2. IT Asset Administration (ITAM) 

Fashionable companies require quite a lot of IT belongings to run their operations. Nevertheless, with no centralized system to handle them, they’ll grow to be a motley of instruments which might be troublesome to trace and optimize. 

ITAM in ServiceNow manages and tracks all of the {hardware}, software program, cloud, and different IT belongings of a corporation. ServiceNow ITAM helps executives know what IT asset they personal, the place it’s, who makes use of it, how a lot it prices all through its lifecycle from procurement to retirement. 

ServiceNow ITAM modules monitor all the main points of your IT belongings, comparable to: 

• Warranties and contracts 
• Upkeep schedules 
• Licensing necessities 

This helps scale back prices and enhance the lifecycle of your belongings like computer systems and printers. Listed below are the most important options of ServiceNow ITAM: 

• Asset Lifecycle Administration 
• {Hardware} Asset Administration 
• License Administration 
• IT Asset Dashboards 
• Cloud Asset Management 
• Contract Administration 
• Asset Discovery 
• Asset Retirement 
• Vendor Administration 
• Asset Value Administration 

3. IT Operations Administration (ITOM) 

ServiceNow ITOM handles the IT operations that energy IT providers. It gives a set of instruments to handle and monitor the IT system inside a corporation to maintain the system wholesome, scale back downtime, and hold file of all of the concerned IT operations. 

ITOM modules in ServiceNow provide you with a map that allows you to mark each server, each software, and each dependency between IT operations. So, you already know what’s the place, and who’s linked to whom. That is very helpful in managing digital infrastructure which is changing into more and more complicated in fashionable instances.  

These are the important thing ServiceNow ITOM modules: 

• IT Infrastructure Monitoring 
• Occasion Administration 
• Service Mapping 
• Discovery 
• Root Trigger Evaluation 
• ITOM Dashboards 
• Operational Intelligences 
• Predictive AIOps 
• Capability Planning 
• Orchestration 

4. IT Enterprise Administration (ITBM) 

Enterprise initiatives by no means finish. They arrive one after one other, every with completely different deadlines and demanding sources. ServiceNow ITBM provides IT groups a transparent view of their initiatives, investments, and funds. 

The module consists of a number of options that assist in useful resource allocation, IT funding administration, and transparency in IT spendings.  

These are the favored ServiceNow ITBM options: 

• IT Financial Management 
• Undertaking Portfolio Administration 
• Roadmap Planning 
• Demand Administration 
• Useful resource Administration 
• Software Portfolio Administration 
• Danger Administration 
• Profit Realization Monitoring 
• Time Monitoring 
• Agile Growth 

5. HR Service Supply (HRSD) 

The job of an HR supervisor is usually thankless. It’s straightforward for them to really feel burnt out, drained, and pissed off. HR managers continually resolve worker points like misplaced payslips, requests for brand new gear, or reimbursement claims all whereas not getting the popularity they deserve. 

ServiceNow HRSD makes their life straightforward by modernizing routine HR operations. It’s a centralized platform for managing all worker providers like onboarding and HR queries.  

It is likely one of the high ServiceNow modules as a result of it features a self-service choice for workers. This reduces the workload on HR departments, which is very ideally suited for organizations with distant workforces. 

These are its core options: 

• HR Job Automation 
• Efficiency Administration 
• Information Base 
• Advantages Administration 
• Time-Off Administration 
• Onboarding and Offboarding Workflows 
• Worker Self-Service Portal 
• Doc Administration 
• Worker Life Cycle Administration 
• Case Administration 

6. Configuration Administration Database (CMDB) 

Regardless of the essential position of IT in modern enterprises, many companies don’t know the intricacies of how their IT belongings are linked. They’re completely within the clean if one thing breaks, which leaves nothing however chaos. 

ServiceNow CMDB prevents that from occurring. It takes all the things in your IT ecosystem and gives a single supply of reality, which is evident, organized, and linked. 

With CMDB, once you change one factor in your IT arrange, you see the way it impacts all the things else. For instance, when the finance division asks why the cloud invoice doubled, you already know which service is accountable. 

Moreover, customers generally ask which modules can you utilize to create a desk in ServiceNow? The reply is CMDB as a result of it has tables like cmdb_ci that creates customized courses of belongings.  

These are the ServiceNow CMDB options that allow you to see issues clearly: 

• Service Graph Connectors 
• Configuration Merchandise Lifecycle Administration 
• Impression Evaluation 
• Automated Discovery 
• Service Mapping 
• Information High quality Administration 
• Change Administration Integration 
• Configuration Merchandise Lifecycle Administration 
• Visible Dependency Mapping 
• Information Acquisition Administration 

7. Safety Operations (SecOps) 

The subsequent product in our checklist of high ServiceNow modules integrates cybersecurity as a enterprise performance immediately in your enterprise. ServiceNow SecOps manages and automates safety operations of a enterprise. 

It gives you with safety instruments and options in a single module that you should utilize to detect, observe, and reply to safety threats proactively. ServiceNow SecOps improves the general safety posture of what you are promoting and integrates with wider compliance requirements in your business.  

Listed below are the important thing SecOps options: 

• Menace Intelligence 
• Safety Occasion Administration 
• Safety Incident Response 
• Automated Safety Workflows 
• Compliance Administration 
• Vulnerability Response 
• Safety Dashboards 
• Safety Orchestration 

8. ServiceNow DevOps 

ServiceNow DevOps brings collectively improvement and operation groups to simplify the software program improvement life cycle (SDLC) in a corporation. You may standardize and monitor the complete SDLC process with this module, from planning to deployment. 

It helps launch software program rapidly and effectively by newest improvement instruments and CI/CD pipelines. It is likely one of the hottest ServiceNow modules amongst software program builders.  

Listed below are the core options of ServiceNow DevOps that enhance the entire improvement course of: 

• DevOps Dashboards 
• Code Repository Integration 
• Agile Planning and Monitoring 
• Take a look at Administration 
• Launch Administration 
• Supply Code Administration 
• CI/CD Delivery 
• Pipeline Orchestration 
• Undertaking and Portfolio Administration 
• Atmosphere Administration 

9. Governance, Danger, and Compliance (GRC) 

Order is preserved by guidelines, however when guidelines multiply confusion can come up. That is typically the case with companies working in extremely regulated industries like HealthTech and finance. ServiceNow GRC is especially very important for enterprises that work in these industries.  

It gives a set of instruments to handle governance, danger, and compliance actions of an organization to make sure that they’re according to business requirements. ServiceNow GRC units insurance policies, assesses dangers, and conducts audits for regulatory compliance. 

ServiceNow GRC modules assist construct belief with stakeholders and keep away from any authorized troubles. It is likely one of the ServiceNow modules with probably the most expansive options, comparable to: 

• Audit Administration 
• Situation Administration 
• Coverage and Compliance Administration 
• Danger Administration 
• Compliance Dashboards  
• Regulatory Change Administration 
• Vendor Danger Administration 
• Third-Occasion Due Diligence 
• Compliance Reporting 
• Management Administration 

10. Change Administration 

Change is fixed within the tech business. That’s the reason companies have to roll out new programs and replace their outdated platforms. However change brings danger that may be an actual problem. If not managed effectively, a small change can disrupt IT operations and value hundreds of thousands. 

ServiceNow Change Administration makes IT modifications protected and predictable. Like different ServiceNow modules, it gives a structured option to tackling a enterprise drawback. Customers can request, evaluation, and approve modifications within the module earlier than they occur and devise a fallback plan if one thing goes fallacious.  

Furthermore, it treats modifications in keeping with their depth and influence. A small change can transfer rapidly, whereas a serious change will get extra scrutiny and care.  

Listed below are the core options of ServiceNow Change Administration: 

• Normal Change Templates 
• Change Calendar 
• Change Request Creation and Monitoring 
• Emergency Change Dealing with 
• Approval Workflows 
• Change Planning and Scheduling 
• Change Advisory Board Administration 

What’s the ServiceNow pricing for these modules? 

ServiceNow doesn’t publicly checklist mounted costs for ServiceNow modules. The pricing for every module is custom-made based mostly on the next standards: 

• Customers counts and license sorts 
• Enterprise necessities 
• Further options or add-ons 
• ServiceNow coaching or assist prices 
• Reductions for long-term agreements 

You may get extra details about the ServiceNow pricing for every module on the corporate’s official page. 

Conclusion 

Generally being a jack of all trades generally is a actual asset for a corporation. ServiceNow does precisely that by managing work throughout completely different departments and fields in an enterprise. It’s utilized in ITSM, HR, regulatory compliance, enterprise administration, and improvement. 

The ServiceNow modules we talked about on this article have been simply among the most generally used ServiceNow merchandise. Itemizing all of the ServiceNow modules together with their options would take much more of our content material crew’s effort and your consideration.  

Should you actually are fascinated by understanding extra concerning the ServiceNow platform, companion with Xavor’s ServiceNow managed providers. We’ve got licensed ServiceNow professionals that supply providers for ServiceNow ITSM, ITOM, SecOps, CMDB, and extra. 

Drop us a message at [email protected] and our consultants will reply inside 24-48 hours.